Q: Do I have to register a user account to purchase items in the online shop?
A: No, registration is not required. You can buy directly. But we recommend that you better sign up and follow us to get the latest promotional offers.

 

Q: Shipping time?
A: 2 modes of transportation: free shipping & commercial express.

Free shipping(7-10 working days): USPS, Canada Post, other courier
Commercial Express: UPS 4-7 working days
                                  DHL/ FedEx IP 3-4 working days
Choose the most needed shipping time according to your urgency. Due to COVID-19, some areas and delivery times will be affected. And may exceed the scheduled time! We apologize and appreciate your understanding!

 

Q: How can I get help?
A: We are online 24 Hours a day. Providing several ways to contact our service team.
1. Please click the Live Chat button at the bottom right corner of the website page.
2. Please click "Contact Us" at the bottom of the page to send us your question. We will reply within 8 hours.
3. Send an email to "info@wdpart.com", we will reply within 8 hours.

 

Q: Which payment do you accept?
A: We support: PayPal, Mastercard, VISA, American Express, Western Union, Bank transfer. If you want to pay by other methods, pls contact us for confirmation.

 

Q: Not sure if the part fits your machine?
A: You can contact us to inform us of your Model and Engine Nameplate Number Photos. We will use this information to confirm a match.

 

Q: Is the product available in stock?
A: Most of the products listed on our website are in stock. A small amount of parts need production time (too little search information for this part). For this product, you can ask us first.

 

Q: How is the quality of your products?
A: Product quality is the foundation of our business. We guarantee professionally inspected high-quality OEM parts. But nothing is perfect. If something goes wrong with our products, we provide a 30-day warranty of return or exchange. So pls feel free to buy and use. Click Shipping&refunds for more details.

 

Q: Do you have any warranty of the parts?
A: Yes, we do. We offer a 30-day return or exchange guarantee after you placed your order.

 

Q: How about the taxes and import duties?
A: Our website does not charge taxes. But third-party collection platforms and credit card companies will charge you a certain transaction fee. For customs import tax, we will help you to reduce the cost of this part.